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Noticeboard

FLU VACCINES ARE NOW AVAILABLE AT THE SURGERY

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What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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IN THE EVENT OF AN EMERGENCY PLEASE CONTACT THE OUT-OF-HOURS GP.

02838 399201

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FLU VACCINES 

If you have not had your Flu Vaccine yet please contact reception to arrange an appointment with our Practice Nurse.  If have any questions about whether you are entitled to receive a flu vaccine, please ring and speak to the Practice Manager. 

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

It is our aim to see all patient's within 48 hours.  To help us acheive this target reception staff will ask you for a short reason for your appointment.  This information will enable us to prioritise our day. If you are not comfortable to provide this information you will not be forced.

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ARE YOU A CARER?

Comments & Complaints

pad_and_penWe always try to provide the best services possible, but there may be times when you feel this has not happened.  The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. 

Our practice procedure is not able to deal with questions of legal liability or compensation.  We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. 

If you use this procedure it will not affect your right to complain to the Health Board in Northern Ireland.  Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.

If you wish to make a complaint, please telephone or write to "The Complaints Officer".  Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days.  Occasionally it may take longer, but we will keep you informed throughout.  You may bring a friend or relative with you to the meeting.  We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

 

 
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