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Noticeboard

FLU VACCINES ARE NOW AVAILABLE AT THE SURGERY

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What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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IN THE EVENT OF AN EMERGENCY PLEASE CONTACT THE OUT-OF-HOURS GP.

02838 399201

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PATIENT PARTICIPATION GROUP (PPG) - Are you interested in joining this group? Please contact the Practice Manager.

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FLU VACCINES 

If you have not had your Flu Vaccine yet please contact reception to arrange an appointment with our Practice Nurse.  If have any questions about whether you are entitled to receive a flu vaccine, please ring and speak to the Practice Manager. 

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

It is our aim to see all patient's within 48 hours.  To help us acheive this target reception staff will ask you for a short reason for your appointment.  This information will enable us to prioritise our day. If you are not comfortable to provide this information you will not be forced.

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ARE YOU A CARER?

ORCHARD FAMILY PRACTICE

Our perspective Abuse, Threats & Violence

Practice policy is one of zero tolerance to verbal abuse that makes a staff member fear for their safety, or the threat of or actual physical violence. This protection applies to all staff working at Orchard Family Practice. Any patient who engages in such conduct will be removed from the practice patient list immediately, the police will always be involved, and our NHS colleagues will be consulted with a view to preventing any further use of other Health Centre facilities.

The practice liability to protect its staff against harassment extends to that by patients. This is behaviour towards or about any staff in any form of contact or communication that is unwanted, unreciprocated and uninvited relating to gender or gender reassignment, race, sexual orientation, disabilities, age religion or personal beliefs. The list is not exhaustive. Incidents will be investigated by the Practice Manager. Patients who engage in such activity will be required to register elsewhere and, according to severity, incidents will involve the police at the practice's discretion.

 
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