Noticeboard

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

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CHRISTMAS & NEW YEAR HOLIDAYS - The surgery will be closed on Monday 27th and Tuesday 28th December 2021 and Monday 3rd January 2021.  Please order your repeat prescription 7 days in advance of when it is required.  This is to allow the GP practice and Community Pharmacy time to process your prescriptions, to ensure you do not run out of your medicines when the GP practice or Community Pharmacy is closed.  Please do not order an increased supply if you do not need them.

DISABLED ACCESS ARRANGMENTS AT THE PRACTICE

There is disabled access to parking, reception, waiting rooms, toilet areas and all clinical areas.  If you require any additional support please contact the practice to discuss.  There is access to a wheel chair on request.

What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

Due to the ongoing COVID restrictions it would be very helpful if you would give our reception staff a short reason for your contact with the surgery.  This information will enable us to prioritise our day.

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If you require a chaperone whenever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment not delayed in any way.

COVID-19. Get Vaccinated. We will contact you when its your turn.

SEE BELOW LINK FOR COVID VACCINE PATIENT  INFORMATION LEAFLET

https://www.publichealth.hscni.net/covid-19-coronavirus/northern-ireland-covid-19-vaccination-programme/covid-19-vaccination-0

Vaccination is the most important thing you can do to protect your community against serious illnesses. When enough people get vaccinated, it’s harder for a disease to spread to those who can’t have vaccines.

We know many people are interested in the COVID-19 vaccination and want to assure you that we are working through a priority list set by the Department of Health. Please do not contact your GP about getting the vaccine. We will contact patients in order of priority.

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

To help reduce the potential spread of infection, we are advising all patients to phone before coming to the surgery.

When you ring us, our staff will ask you some questions to determine your condition. Some of these questions may include if you have a temperature or a cough. These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients.

If appropriate, you may receive a call back from a GP or be given other relevant advice.

If you need a repeat prescription, please request this on our Repeat Prescription line. You should not arrive at reception desk to order your prescription, we have removed the post box.

If you have an appointment, please ring from the car park and inform staff that you have arrived. We will let you know when it is safe to enter the building.

PLEASE WEAR A FACE MASK WHEN YOU ATTEND AND PLEASE WASH YOUR HANDS ON ARRIVAL.

ACCESSING EMERGENCY CARE

(A&E and Minor Injuries) Patients who are feeling unwell and are considering travelling to Craigavon Area Hospital, Daisy Hill Hospitals' Emergency and South Tyrone Minor Injuries Unit are advised to "Phone First" before they attend.

0300 123 3 111

You can use the Interpreter Now App: https://interpreternow.co.uk/hscni or "Phone First" text relay number: 18001 0300 123 3 111

THE NHS ZERO TOLERANCE POLICY

The practice operates the NHS Zero Tolerance Policy to safeguard staff and patient welfare. Our Team will always show respect & courtesy when dealing with Patients. In turn, we would require Patients to do the same. No form of racism or aggression whether verbal or physical in nature, towards staff or patients, will be tolerated & will result in the Patient being removed from the surgery list.

PRACTICE HISTORY

The Orchard Family Practice has its roots in two established Portadown practices.  Dr Paul McConnell was appointed to his practice in 1982, after many years in which patients had seen several changes of doctors following the death of Dr Eamon Fleming in 1957.

Dr James Mathews established his own practice on the Killycomaine Road in Portadown in 1949 and then moved to Portadown Health Centre in 1972 and was joined by his son Dr Colin Mathews in 1985.  In 1988 Dr Paul McConnell and the Mathews Practice merged and welcomed Dr Trish Carson, Dr Colin's wife, to the team.

After 45 year in practice Dr James fully retired in 1994 and then Dr McConnell retired in 2008.  It was at this time that Dr Stephen McCluskey joined the team and became a partner in 2009.  The practice then moved to our new Portadown Health & Care Centre in April 2010.

In March 2012, Dr Carson's invaluable contribution to the practice ended with her sad and untimely death on the 22nd March, at age 56.

Following some time spent as a locum within the practice Dr Claire Williamson joined the team in April 2013 as a partner.

Dr Anna McKeag also joined the team in 2013 as a part-time salaried G.P. and we are very happy to announce that she has since joined the team as a Partner in December 2016

Dr Colin Mathews 31 years of contribution to Primary Care in Portadown ended in July 2016 when he retired from General Practice, both patients and staff attended his farewell event on Saturday 25th June 2016 (Article - Portadown Times). Additional local article of interest Mathews Family GP's

We all wish him the very best of good health and happiness in his retirement. 

Dr Anna Haslett has recently joined our team as a Salaried GP working 5 sessions per week.

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(Site updated 22/11/2021)
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