Noticeboard

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

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DISABLED ACCESS ARRANGMENTS AT THE PRACTICE

There is disabled access to parking, reception, waiting rooms, toilet areas and all clinical areas.  If you require any additional support please contact the practice to discuss.  There is access to a wheel chair on request.

What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

Due to the ongoing COVID restrictions it would be very helpful if you would give our reception staff a short reason for your contact with the surgery.  This information will enable us to prioritise our day.

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If you require a chaperone whenever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment not delayed in any way.

Are you Deaf or Hard of Hearing?

Do you feel you need some additional support from us to communicate more effectively with the practice?

Our New Patient Medical questionnaire has some questions regarding your "Preferred method of Communication"

About 20% of people over 18 years have some form of hearing impairment.  Such patiient's patients may have difficulty communicating effectively during a consultation with their GP and such encounters are increasing as the population ages. 

We wish to share with you the various options available at the practice which may improve your access to our services: 

  • INDUCTION LOOP SYSTEM - is available at the practice reception and in the consultation room.  This will help preserve patient confidentiality.
  • PATIENT INFORMATION SCREENS - are available in the main waiting area and all information is available in text or subtitled.
  • EMAIL - Reception.Z00477@gp.hscni.net - you can use this method of communication with us.  We would ask that within your email you clearly identify yourself as Deaf or Hard of Hearing. 
  • TEXT MESSAGE - we have a system in place at the practice where your GP can contact you by text and you can reply, directly back to your GP - this is a confidential service between the patient and GP only.
  • NI INTERPRETING SERVICE - offers access to both Irish and British Sign Language Interpreters and staff can make arrangements to book one for your appointment. 

We would encourage our patients to obtain their own "Personalised Communication Card" from the RNID click in this link Create a personalised digital communication card - RNID and present this card at any booked appointment here at the practice or any other facility where this information would be useful.

Please inform practice staff of your PREFERRED METHOD of communication and this will be marked clearly on your medical file, available to all practice staff and with your permission will be shared on as part of any onward referral we might make on your behalf. 

We have recently provided updated Deaf Awareness Training for all Practice Staff and hope that as a result of this you will find it easier to access GP/Healthcare Services. 

Regards

Mrs C Breen (Practice Manager) Feb.23

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