Noticeboard

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

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DISABLED ACCESS ARRANGMENTS AT THE PRACTICE

There is disabled access to parking, reception, waiting rooms, toilet areas and all clinical areas.  If you require any additional support please contact the practice to discuss.  There is access to a wheel chair on request.

What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

Due to the ongoing COVID restrictions it would be very helpful if you would give our reception staff a short reason for your contact with the surgery.  This information will enable us to prioritise our day.

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If you require a chaperone whenever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment not delayed in any way.

Comments & Complaints

pad_and_penWe always try to provide the best services possible, but there may be times when you feel this has not happened.  The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. 

Our practice procedure is not able to deal with questions of legal liability or compensation.  We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. 

If you use this procedure it will not affect your right to complain to the Health Board in Northern Ireland.  Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.

If you wish to make a complaint, please telephone or write to "The Complaints Officer".  Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days.  Occasionally it may take longer, but we will keep you informed throughout.  You may bring a friend or relative with you to the meeting.  We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

 

 
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