Noticeboard

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

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DISABLED ACCESS ARRANGMENTS AT THE PRACTICE

There is disabled access to parking, reception, waiting rooms, toilet areas and all clinical areas.  If you require any additional support please contact the practice to discuss.  There is access to a wheel chair on request.

What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

Due to the ongoing COVID restrictions it would be very helpful if you would give our reception staff a short reason for your contact with the surgery.  This information will enable us to prioritise our day.

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ORCHARD FAMILY PRACTICE

Our perspective Abuse, Threats & Violence

Practice policy is one of zero tolerance to verbal abuse that makes a staff member fear for their safety, or the threat of or actual physical violence. This protection applies to all staff working at Orchard Family Practice. Any patient who engages in such conduct will be removed from the practice patient list immediately, the police will always be involved, and our NHS colleagues will be consulted with a view to preventing any further use of other Health Centre facilities.

The practice liability to protect its staff against harassment extends to that by patients. This is behaviour towards or about any staff in any form of contact or communication that is unwanted, unreciprocated and uninvited relating to gender or gender reassignment, race, sexual orientation, disabilities, age religion or personal beliefs. The list is not exhaustive. Incidents will be investigated by the Practice Manager. Patients who engage in such activity will be required to register elsewhere and, according to severity, incidents will involve the police at the practice's discretion.

 
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