Noticeboard

DUE TO ON-GOING COVID-19 PANDEMIC THE PRACTICE IS OPERATING A FULL TRIAGE SYSTEM

PLEASE CONTACT THE PRACTICE BY TELEPHONE ONLY

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DISABLED ACCESS ARRANGMENTS AT THE PRACTICE

There is disabled access to parking, reception, waiting rooms, toilet areas and all clinical areas.  If you require any additional support please contact the practice to discuss.  There is access to a wheel chair on request.

What happens at Breast Screening?

(See video at further information section)

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ROTA CHEMIST DETAILS see further information link

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PATIENT CONFIDENTIALITY AT RECEPTION

To improve patient confidentiality we have recently purchased a rope barrier and respectfully ask patients to stand back behind the barrier until the person in front of you has been dealt with by reception staff.

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NON N.H.S. SERVICES

A detailed list is displayed at reception.  Your G.P. is contracted only for N.H.S. services there will be occasions when certificates etc will be charged for. (see Clinics & Services for further info) or speak to our Practice Manager

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ACCESS TARGETS

Due to the ongoing COVID restrictions it would be very helpful if you would give our reception staff a short reason for your contact with the surgery.  This information will enable us to prioritise our day.

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If you require a chaperone whenever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment not delayed in any way.

The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and that the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  This formal chaperone will be a trained member of staff.

Whenever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment not delayed in any way.  Where this is not possible, we endeavour to provide a formal chaperone at the time of the request.  However occasionally it may be required to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present at certain consultations in accordance with our Chaperone Policy .

If you would like to see a Copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.

 
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